Privacy Policy

This Privacy Policy explains how Select English Limited collect, use and process your personal data as well as ensuring the data is kept confidential.

Select English Limited is registered in England with company number 03410953 and is owned by Mervyn Martin and his family. Our website is http://www.selectenglish.co.uk. We provide English language courses and summer courses to individuals and groups of students. We have courses available for children and adults.

This policy sets out the following;

  1. The type of information we collect from you when you visit our website
  2. The way we process the information we have collected from you. This could be information that you knowingly provide to us through the website by submitting an online form

There are two types of information that our website collects. The first is statistical information which is collected as you browse our site and the second is personal information which you knowingly give to us by completing a contact form, course booking form or newsletter sign up.

STATISTICAL INFORMATION

Our website will collect usage information as visitors browse our website via Google Analytics. Google Analytics will collect information such as the number and frequency of visitors to our website. The data that cookies collect allows us to see how people use our website and helps us to make changes to our website that will improve user experience. The data collected is used in an aggregated and non-personally identifiable way.

It uses what are known as persistent and session cookies. Persistent cookies contain a unique number and can tell us if you have visited our website before. They do not collect any personal data about you or provide us with a means to contact you.

Session cookies are used to collect information about your current visit. They will show us if you have interacted with our website in any way such as completing a form or online test. These cookies are deleted as soon as you close your browser window.

Most browsers are set to automatically accept cookies, but it is possible to refuse cookies or change your preferences regarding cookies in the settings menu of your browser.

PERSONAL INFORMATION

The only information we collect about you will be information you choose to provide us with. We will not request any information from you that we do not need. This means that any information requested via online forms is needed to book you on the course you have requested and provide it to you with utmost consideration your safety and welfare. Below is an overview of the data we collect and why we request it.

Sex
  • for accommodation placement
Nationality
  • to ensure a mix of nationalities on each course
  • to accommodate students in homestays, residences and dormitories with students from other countries
Age and Date of Birth
  • to ensure you are booked on the correct course for your age
  • to ensure you are placed in accommodation with students of your age

 

Email Address
  • to send booking confirmation
  • to send pre-arrival information
  • to send transfer confirmation
Telephone Numbers (inc home, mobile or emergency numbers)
  • to contact you for missing information such as flight details for us to arrange airport transfers
  • to contact you in the event of an emergency
Passport Information
  • to prove identity
  • to demonstrate eligibility to study in the UK
  • to allow us to provide you with documents to assist with an application for a study visa or Tier 4 visa
Information regarding health, allergies, educational needs
  • to ensure your welfare, health and safety
  • to enable us to respond to any related issues in an informed manner
  • to enable us to make any advance preparations such as buying food for special diets.

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information for the purpose for which it was collected. There are 4 types of form you can complete on our website and it is detailed below how the information collected on these forms will be processed

Website Contact Form

This form will be emailed to our Admissions Department who will respond to your enquiry. Your information will not be recorded in any way and will not be kept on file.

Online Course Booking

This form collects personal information that we need to book your course with us. This includes name, address, date of birth, and contact details. The information you input will be recorded on the school database (Class). The database is password protected and stored and backed up on a secure server. Payments for courses are made via Secure Trading. Secure Trading offers a reliable and secure internet payment gateway and is fully Level 1 PCI DSS compliant. You can read their Privacy policy here http://www.securetrading.com/privacy/

You can also download a PDF version of our booking form that you can complete and send by email. This form will be processed in the same way as the online form.

Online Consent Form for Under 18s

This form collects information from you that will enable us to run our courses taking due consideration to your safety and welfare. The data will be recorded on the school database Class. Consent forms will be safely destroyed at the end of the course you are attending.

Newsletter Sign Up

You can sign up to our newsletter on the homepage of our website by adding your name and email address. In doing so you are consenting for us to send you our monthly newsletter which may promote our courses or update you with changes at the school. You can unsubscribe from the newsletter by clicking unsubscribe at the bottom of any newsletter you receive. You can also email Rebecca.schoeman@selectenglish.co.uk and request to be removed from the database.

If you need to update your personal information with us at any time or there is any mistake in any confirmation documents we send you, please email Helen Widdall (helen.widdall@selectenglish.co.uk) who will alter your records accordingly.

THIRD PARTY LINKS

Our website may contain links to other websites. We are not responsible for the content of other people’s sites and therefore, it is recommended that you review their privacy policies before providing any personal information on those websites.

SHARING YOUR PERSONAL INFORMATION

We will sometimes need to share your information with third parties to deliver our courses to you. We will limit the information that we share with them and will only provide them with the details they need to deliver the service they offer.

If you are joining a summer course at Barnardiston Hall, Culford School or Magdalene College, we will share all the personal information you provide us with them. They will use this information to allocate students dormitories or rooms and to provide the correct diet and care in conjunction with Select English staff. We will not share any payment information with them. Information shared with them will be sent in password protected excel documents or encrypted emails.

You can view the Privacy Policies of these institutions here on their websites below

Barnardiston Hall

Culford School

Magdalene College

Our transfer service is carried out in conjunction with Panther taxis. We will send them your name and age as part of our summer transfer service for them to book transport for you to and from the airport.

During the year, we use Airport Lynx for individual student transfers to and from the airport. We provide them with your name and contact number when you provide your flight details to book a transfer.

MARKETING CORRESPONDENCE

Under data protection legislation, we believe that we have a legitimate interest in using your data for some marketing purposes. This may include sending you information about new courses or offers. We may also send a copy of our brochure to your postal address. You can choose not to receive any marketing correspondence from us by emailing rebecca.schoeman@selectenglish.co.uk. Your details will be removed from our database.

WHERE WE STORE YOUR DATA

Any data we hold is stored on our servers at Merula Limited. Merula are a state of the art UK based data centre.  We take appropriate technical and organisational measures to prevent unauthorised access, disclosure or alteration to your personal data.

Our website was built and is hosted by Design Monkey Media Limited.

HOW LONG DO WE KEEP YOUR DATA?

We do not have a singularly defined period for keeping your data as we collect data for many different purposes. For each individual category of data, we have a timeframe within which we keep your data, and these are stated in our Data Protection Policy.

VIRUSES

We do not guarantee that our website will be free from bugs or viruses

ACCESSING YOUR PERSONAL INFORMATION

You have the right to contact us in writing and request any information we hold on you. You can also request for us to delete your record. Will we do this if there are no other reasons why we need to retain the information such as a legal requirement. We need to be certain that we are communicating with the person that the data belongs to, and therefore, may request ID in order to carry out your request.

LEGAL INFORMATION

Under the Data Protection Act 1998 the data controller is Select English Limited. Select English Limited is wholly responsible for protecting your data. If you would like access to or a copy of any personal data we hold about you, to request a correction, or if you have any questions about your data or you wish to make a complaint, please contact us. The Privacy Lead will deal with the request and it will be responded to within a reasonable period which will be no longer than 28 days. If you are dissatisfied with the way your request was handled, you have the right to lodge a complaint with the supervisory authority. The details are below;

Information Commissioner’s Office

https://ico.org.uk/concerns/

Tel: 0044 303 123 1113

CHANGES TO OUR PRIVACY POLICY

This policy will be reviewed annually. If changes occur over the course of the year these will be added, and a dated note placed in the footer of this page.

CONTACT

If you have any questions regarding this policy or regarding your privacy you can contact the writer of this policy Rebecca Schoeman on Rebecca.schoeman@selectenglish.co.uk Tel: 01223 313211 or the Deputy Director, Hanna Claydon on hanna.claydon@selectenglish.co.uk Tel: 01223 300529.