Welfare at Select English

WelfareHomestaysResidencesSafeguarding & PreventSummer Courses Parent HandbooksMedical Care in the UKCare of Under 18sStudent SafetyLife in the UK

Select English is committed to all students being listened to, treated as individuals and free from bullying and abuse. We are dedicated to providing a high standard of welfare on all of our courses. This is demonstrated in our approach to welfare which includes appropriate and efficient systems, attention to detail and a commitment to caring for our students.


During the year, the Welfare Manager and Designated Safeguarding Lead is Nadine Kaminska. Her Office is in building 15, first floor. It is her role to ensure that students are happy and healthy during their stay and to provide a clear point of contact for all welfare issues. During the summer, the Welfare Manager is Rebecca Schoeman.

The Prevent Lead is Rebecca Schoeman. Her office is in 13 Station Road.

24 hour emergency contact number – 0044 (0) 7985 026835

Unfortunately, Select English Cambridge cannot cater for students with mobility problems due to the nature of our buildings.

Homestay Accommodation

  • Our homestays are carefully checked and inspected
  • We carry out DBS checks on all members of the homestay who are aged over 18
  • Homestay hosts are visited regularly by our Accommodation Officer
  • Student feedback is monitored and followed up
  • Homestay homes are mostly 3-5km from the school and this means students must take the bus to / from school
  • Students will stay in twin or single rooms depending on the course booked. Please check the booking confirmation carefully to ensure you have the accommodation you were expecting. In some homestays triple rooms are available and these must be requested in writing. We will advise you whether your request is possible
  • Some students may be allocated accommodation in a private home. This means there will be more than 4 students in the house and the opportunity to talk to the host may be more limited. Please let us know if you are not happy with this type of accommodation.
  • Students will receive breakfast and dinner from their homestay host
  • Homestay hosts will do one basket of laundry per student per week. They will advise the laundry day

Residential Accommodation

  • We own 6 halls of residence all within walking distance of the school. Walking distance means from around 5-20 minutes depending on the residence
  • All residences have live-in House Managers who look after our students
  • House Managers are First Aid, Fire and Food Hygiene trained
  • Students will receive breakfast and dinner from their House Manager
  • House Managers will do one basket of laundry per student per week. They will advise the laundry day
  • Students will live in shared or single rooms depending on the course booked. Please check the booking confirmation carefully to ensure you have the accommodation you were expecting. Most shared rooms are twins, but some residences have triple rooms available during the summer and these must be requested in writing. We will advise you if your request is possible or not


Select English is committed to safeguarding and promoting the welfare of children.

Prevent Duty

The Prevent strategy is a government initiative to stop people becoming involved in violent extremism and/or supporting terrorism. Select English is committed to meeting their obligations relating to this. Please view our Prevent policy for further information.


Summer Courses

Student welfare is our number one priority on all our summer courses. Each summer course has first aid trained staff and access to a medical centre.

Activities are supervised with staff ratios of 1:15 on Culford Young Learners and 1:20 on teen and young adult courses.

Parent Handbooks

Our Parent Handbooks will give you all the information you need to prepare your child for our summer courses. It tells you what to bring and what to expect.

There are several medical practices in Cambridge that are happy to see students. Please download the guide below that will give you all the information you need.

Do you have to pay?

EEA Nationals

If you qualify for state-funded healthcare in the EEA or Switzerland , you should obtain a European Health Insurance Card before coming to the UK. This will demonstrate eligibility for free hospital treatment. You can read more about EHIC here http://ec.europa.eu/youreurope/citizens/education/university/health/index/en.html

Non-members meed to pay for treatment. The cost is approximately £75.00 for an appointment with the doctor and £35 with the nurse.

You will have to pay for dental treatment. The cost will vary but you can expect to pay a minimum of around £40 to see a dentist plus extra costs for X-rays and any treatment you need.

Care of Under 18s

We take looking after under 18s very seriously. For each course we offer, we have written a statement about the level of care offered on that particular course. These statements form part of a consent and medical form that must be completed for all students aged under 18 attending a course with us. Please ensure that you complete and return the form that is sent with your booking confirmation to the best of your knowledge so we can offer the best care possible and know how to respond in an emergency.


Student Safety

Read our helpful guides to staying safe on our courses.

UK Law

Please make sure that you and your child/children is familiar with the rules and laws in the

  •  It is illegal to smoke under the age of 16. It is illegal to purchase cigarettes
    under the age of 18.
  • It is illegal to purchase or consume alcohol under the age of 18.
  • It is illegal to carry weapons (knives, guns, CS gas etc.).
  • You must not carry, use or supply any illegal drugs (Cannabis, LSD, Ecstasy,


It is recommended that you take our insurance. You can view insurance for students here http://www.course-u-can.com/default.asp?edit_id=244-57


British people eat all types of foods from all over the world including China, India, Italy, Thailand and Mexico. The favourite foods include traditional Roast Dinners, Spaghetti Bolognese and curry. Our favourite takeaway food is currently Chinese. Typical British meals include Roast dinners, Sausage and Mash, Fish and Chips, Gammon and Chips and Pie and Mash. Students should expect to eat a variety of food from all over the world.


The official religion of England is Christianity as practised by the Church of England (Anglican). Many people are non-practising. Others religions in the UK include Muslim, Hindu, Sikh, Buddhist and Jewish


The coldest months are December, January and February. During these months the temperature can drop below 0 and there is a significant chance of snow. Rain falls throughout the year. During the summer the average temperature is around 20 degrees but we have seen temperatures of more than 35 degrees.

Personal Hygiene

It is normal to shower or bath once a day and brush your teeth twice per day.


Washing is usually done in a washing machine and hung to dry on an indoor airing rack in the winter months or on a washing line in the summer months. Many people use tumble dryers to dry their clothes

Styles of eating

British people eat off crockery (plates and bowls) using a knife, fork or spoon.


Manners are very important. Always say please and thank you, or people will consider you to be rude.


Most people have pets. This is normally cats or dogs, but sometimes people keep smaller animals such as hamsters, guinea pigs and rabbits. If you stay with a homestay, they may have pets so it’s important to tell us if you don’t want to live with animals. Animal welfare is important in the UK and there are many laws in place to protect animals.

Getting Around

We have good public transport systems in Cambridge with buses and trains running regularly. You can view the timetables here https://www.stagecoachbus.com/timetables . Many people walk and cycle and it is not unusual for us to walk or cycle several miles per day. Walking and cycling is often quicker as the traffic is often very busy during peak times.