Welfare at Select English

  • Welfare
  • Accommodation
  • Important Information
  • Life in the UK

Welfare at Select English

At Select English we want to make sure that all students enjoy their time with us, and feel safe and relaxed whilst they are here in England.  

Our approach to student welfare therefore includes dedicated and trained welfare support staff who are always available to help students who need extra support. 

All the Select English team share a determined commitment to caring for all of our students, whatever their needs, in the best possible way. 

Nadine Kaminska is our Welfare Manager – her email address is nadine.kaminska@selectenglish.co.uk  

There is a 24 hour emergency contact number 

Care of Under 18s

We take looking after under 18s very seriously.  

For each course we offer, we have written a statement about the level of care offered on that particular course, so that parents and students can understand exactly what level of care and supervision they will receive on each different course.  

These statements form part of a consent and medical form that must be completed for all students aged under 18 attending a course with us.  

Please ensure that you complete and return this form – which will be sent with your booking confirmation – to the best of your knowledge so we can offer the best care possible and know how to respond should an emergency occur.  


Student Safety

Homestay Accommodation

  • Our homestays are carefully checked and inspected
  • We carry out DBS checks on all members of the homestay who are aged over 18
  • Homestay hosts are visited regularly by our Accommodation Officer
  • Student feedback is monitored and followed up
  • Homestay homes are mostly 3-5km from the school and this means students must take the bus to / from school
  • Students will stay in twin or single rooms depending on the course booked. Please check the booking confirmation carefully to ensure you have the accommodation you were expecting. In some homestays triple rooms are available and these must be requested in writing. We will advise you whether your request is possible
  • Some students may be allocated accommodation in a private home. This means there will be more than 4 students in the house and the opportunity to talk to the host may be more limited. Please let us know if you are not happy with this type of accommodation.
  • Students will receive breakfast and dinner from their homestay host
  • Homestay hosts will do one basket of laundry per student per week. They will advise the laundry day

Residential Accommodation

  • We own 6 halls of residence all within walking distance of the school. Walking distance means from around 5-20 minutes depending on the residence
  • All residences have live-in House Managers who look after our students
  • House Managers are First Aid, Fire and Food Hygiene trained
  • Students will receive breakfast and dinner from their House Manager
  • House Managers will do one basket of laundry per student per week. They will advise the laundry day
  • Students will live in shared or single rooms depending on the course booked. Please check the booking confirmation carefully to ensure you have the accommodation you were expecting. Most shared rooms are twins, but some residences have triple rooms available during the summer and these must be requested in writing. We will advise you if your request is possible or not


Select English is committed to safeguarding and promoting the welfare of children.

Prevent Duty

The Prevent strategy is a government initiative to stop people becoming involved in violent extremism and/or supporting terrorism. Select English is committed to meeting their obligations relating to this. Please view our Prevent policy for further information.

Summer Courses

Student welfare is our number one priority on all our summer courses. Each summer course has first aid trained staff and access to a medical centre.

Activities are supervised with staff ratios of 1:15 on Culford Young Learners and 1:20 on teen and young adult courses.

Parent Handbooks

Our Parent Handbooks will give you all the information you need to prepare your child for our summer courses. It tells you what to bring and what to expect.

There are several medical practices in Cambridge that are happy to see students. Please download the guide below that will give you all the information you need.

Paying for Health Care

Do you have to pay?

You can expect to pay for treatment. The cost is approximately £75.00 to see a doctor and £35 to see a nurse.

You will have to pay for dental treatment. The cost will vary but you can expect to pay a minimum of around £40 to see a dentist plus extra costs for X-rays and any treatment you need.

It is recommended that you take out insurance that covers unforeseen healthcare in the UK for the duration of your stay. You will then be able to claim back any money spent from your insurer.

UK Law

Please make sure that you and your child/children is familiar with the rules and laws in the

  •  It is illegal to smoke under the age of 16. It is illegal to purchase cigarettes
    under the age of 18.
  • It is illegal to purchase or consume alcohol under the age of 18.
  • It is illegal to carry weapons (knives, guns, CS gas etc.).
  • You must not carry, use or supply any illegal drugs (Cannabis, LSD, Ecstasy,


It is recommended that you take our insurance. You can view insurance for students here http://www.course-u-can.com/default.asp?edit_id=244-57


The official religion of England is Christianity as practised by the Church of England (Anglican). Many people are non-practising. Others religions in the UK include Muslim, Hindu, Sikh, Buddhist and Jewish


The coldest months are December, January and February. During these months the temperature can drop below 0 and there is a significant chance of snow. Rain falls throughout the year. During the summer the average temperature is around 20 degrees but we have seen temperatures of more than 35 degrees.

Personal Hygiene

It is normal to shower or bath once a day and brush your teeth twice per day.


Washing is usually done in a washing machine and hung to dry on an indoor airing rack in the winter months or on a washing line in the summer months. Many people use tumble dryers to dry their clothes


British people eat all types of foods from all over the world including China, India, Italy, Thailand and Mexico. The favourite foods include traditional Roast Dinners, Spaghetti Bolognese and curry. Our favourite takeaway food is currently Chinese. Typical British meals include Roast dinners, Sausage and Mash, Fish and Chips, Gammon and Chips and Pie and Mash. Students should expect to eat a variety of food from all over the world.

Styles of eating

British people eat off crockery (plates and bowls) using a knife, fork or spoon.


Manners are very important. Always say please and thank you, or people will consider you to be rude.


Most people have pets. This is normally cats or dogs, but sometimes people keep smaller animals such as hamsters, guinea pigs and rabbits. If you stay with a homestay, they may have pets so it’s important to tell us if you don’t want to live with animals. Animal welfare is important in the UK and there are many laws in place to protect animals.

Getting Around

We have good public transport systems in Cambridge with buses and trains running regularly. You can view the timetables here https://www.stagecoachbus.com/timetablesMany people walk and cycle and it is not unusual for us to walk or cycle several miles per day. Walking and cycling is often quicker as the traffic is often very busy during peak times.